Website Terms of Use

Last Modified: 06/19/2026

1. Introduction

These Terms of Use ("Terms") are entered into between you and PreTSD LLC ("Company," "we," or "us") and govern your use of and access to www.lancependleton.com and all related services (the "Website" and "Services").

These Terms apply to all brands operated by Lance Pendleton / Pre-TSD, LLC., including PreTSD Consulting, Consumed (Homes.com Podcast), ReFrame Realty, and Reframe Lab. Interacting with any of these brands through our websites, programs, or communications means these Terms apply.

By accessing or using the Website or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Website or Services. You must be at least 18 years old or of legal age in your jurisdiction to form a binding contract with us.

2. Modifications to These Terms

We reserve the right to update or change these Terms at any time in our sole discretion. All changes are effective immediately once posted and apply to all subsequent use. The “last modified” date at the top reflects the most recent update. Your continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

3. Intellectual Property Rights

All content on the Website — including text, graphics, images, video, audio, software, course materials, designs, and their arrangement — is owned by Company, its licensors, or content providers and is protected by copyright, trademark, trade secret, and other applicable intellectual property laws.

The following brand names, trademarks, logos, and associated intellectual property are owned by Pre-TSD, LLC. and/or Lance Pendleton: PreTSD Consulting, Consumed (Homes.com Podcast), ReFrame Realty, and Reframe Lab, including all related names, logos, course names, program names, designs, and slogans. You may not use any of these marks without our prior written consent.

You may access and view content on the Website for your own personal, non-commercial, informational use, provided that you keep intact all copyright and other proprietary notices. You may not copy, reproduce, distribute, modify, publish, transmit, sell, license, or create derivative works from any content on the Website, in any form or medium, except as expressly permitted under these Terms or with our prior written consent.

You may not reverse engineer, disassemble, decompile, or otherwise attempt to derive the source code of any software, application, member portal, or course platform accessible through our Website or Services, except where expressly permitted by law. You may not frame or incorporate any part of the Website into another website or application without our prior written consent, and you may not deep-link to any page of the Website other than the homepage without our prior written consent.

4. User Accounts

If you are provided with a username, password, or other account credentials, you must treat that information as confidential. You may not share your credentials or allow others to access the Website or Services using your account. Notify us immediately of any unauthorized use of your account. You agree to exit your account at the end of each session and exercise caution on public or shared devices.

5. User Content & Conduct

By submitting any content to the Website (comments, photos, video, or other material), you grant Company a perpetual, royalty-free, non-exclusive license to use, reproduce, and publish that content. You remain responsible for everything you submit. All user content must comply with applicable laws and must not:

1. Infringe any intellectual property rights of others.

2. Contain viruses, malware, or code designed to disrupt or damage any system.

3. Be defamatory, obscene, harassing, hateful, violent, or otherwise objectionable.

4. Promote illegal activity or impersonate any person or organization.

5. Harvest contact information or distribute spam, chain letters, or pyramid schemes.

6. Solicit personal information from anyone under 18.

We reserve the right to remove or disable any user content at any time for any reason, without liability.

6. Copyright Infringement (DMCA)

If you believe your work has been copied in a way that constitutes copyright infringement, notify us at lance@lancependleton.com in accordance with the Digital Millennium Copyright Act of 1998 ("DMCA"). Your notice must include: (a) a signature of the copyright owner or authorized agent; (b) identification of the infringed work; (c) identification of the infringing material and its location; (d) your contact information; and (e) a statement under penalty of perjury that the information is accurate and you are authorized to act.

We have a policy of terminating accounts of repeat infringers.

7. Fees, Payment & Subscriptions

Fees for products, courses, and memberships are set forth on the Website. We reserve the right to change fees at any time.

You warrant that all payment information you provide is accurate and that you are authorized to use the payment instrument. By enrolling in a payment plan, you authorize Company to bill your payment instrument in accordance with the applicable plan terms.

For recurring subscription services (auto-renewal), you authorize Company to charge your account automatically at each renewal. To cancel, log into your account and manage your subscription directly through the platform, or email lance@lancependleton.com at least ten (10) days prior to your renewal date.

8. Refund Policy

Due to the immediate and direct access to course materials, assets, and products, all sales are final. We do not offer refunds of any kind.

This no-refund policy applies across all brands and programs operated by Pre-TSD, LLC., including PreTSD Consulting, Consumed (Homes.com Podcast), ReFrame Realty, and Reframe Lab. By purchasing any product, course, membership, or service under any of these brands, you acknowledge and agree that all sales are final.

9. SMS and Text Message Communications

Program Description: One or more of our brands may operate an optional SMS messaging program. By opting in, you consent to receive recurring automated and manually sent marketing text messages related to coaching content, program announcements, event reminders, promotional offers, and transactional messages. Message frequency varies.

Opt-In: SMS consent is only collected through an explicit, unchecked opt-in checkbox on our website forms. Consent is never assumed or bundled with general form submission.

Opt-Out (STOP): Reply STOP to any message at any time to cancel. You will receive one confirmation and no further marketing messages from that program. Contact us to opt out of all programs at once.

Help: Text HELP or contact lance@lancependleton.com for assistance.

Message & Data Rates: Standard message and data rates may apply. We are not responsible for carrier charges.

Carrier Disclaimer: Carriers including AT&T, T-Mobile, and Verizon are not liable for delayed or undelivered messages. Delivery is subject to carrier limitations outside our control.

SMS Data: Your phone number and SMS consent will not be shared with or sold to any third party for their own marketing. See our Privacy Policy for full details.

10. Third-Party Links & Social Networking

The Website may contain links to third-party sites or resources. We do not endorse and are not responsible for any content, products, or services on external sites. Your use of third-party sites is at your own risk and subject to their own terms and policies.

You may be able to connect to the Services via social networking platforms. Any information shared through those platforms is governed by their respective policies. We are not liable for the actions of third-party social networking services.

11. Mobile Services

Accessing the Services via mobile device is subject to your wireless carrier’s standard charges and data rates. Mobile access is governed by the same Terms that apply to desktop access. For SMS-specific terms, opt-in requirements, and opt-out instructions, see Section 9.

12. Disclaimers

Services Provided As-Is. The Website and Services are provided on an “as is” and “as available” basis without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, title, or non-infringement. We make no representation that the Website will be error-free, uninterrupted, or free of viruses or harmful components.

Informational Use Only. Content on the Website and Services is for informational and educational purposes only. We are not acting in any medical, legal, financial, or other professional capacity. Nothing on the Website should be construed as professional advice. Any reliance you place on content is strictly at your own risk.

No Earnings Guarantee. Any results, outcomes, or situations referenced on the Website or Services are not guarantees of your results. Individual outcomes vary. We make no guarantee of success resulting from access to, purchase of, or completion of any program or material.

Technology & Availability. We make reasonable efforts to keep the Website available and accurate, but we cannot guarantee continuous availability. We are not liable for technological failures, downtime, or inaccuracies. You accept that accessing the Website and its content is at your own risk.

Third-Party Content. We are not responsible for the content, accuracy, or practices of any third-party websites, services, or content linked to or displayed on our Website. We do not endorse any third-party products or services.

13. Indemnification

You agree to indemnify, defend, and hold harmless Company, its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of: (a) your use of the Website or Services; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any rights of a third party.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Company and its affiliates, officers, directors, employees, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of revenue, profits, data, goodwill, or business opportunity, arising out of or in connection with your use of the Website or Services, even if advised of the possibility of such damages.

Our total aggregate liability to you for any and all claims arising out of or relating to these Terms, the Website, or the Services — whether in contract, tort, or otherwise — shall not exceed the greater of: (a) the total amount paid by you to Company in the twelve (12) months immediately preceding the claim, or (b) one hundred U.S. dollars ($100.00). This limitation applies to all claims in aggregate.

15. No Waiver

No failure or delay by Company to exercise or enforce any right or provision of these Terms shall constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Company.

16. No Assignment

You may not assign, transfer, or sublicense any of your rights or obligations under these Terms to any other person or entity without our prior written consent. This includes any attempt to transfer access to purchased courses, memberships, or programs under any brand operated by Pre-TSD, LLC. Any purported assignment in violation of this section is void. Company may assign its rights without restriction.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Company regarding the Website and Services and supersede all prior agreements and understandings.

19. Limitation on Time to File Claims

Any claim arising out of or relating to these Terms or the Website must be commenced within one (1) year after the cause of action accrues; otherwise, the claim is permanently barred.

20. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Connecticut, without giving effect to any conflict of law provisions.

21. Binding Arbitration

Any controversy or claim arising out of or relating to these Terms, including disputes about applicability or enforceability of this arbitration provision, shall be settled exclusively by binding arbitration administered by the American Arbitration Association. The arbitration shall take place in Stamford, CT, with three arbitrators, and Connecticut law shall apply. Each party shall bear its own proportionate share of arbitration fees. The parties waive their right to participate in any class action lawsuit. Judgment on any arbitration award may be entered in any court of competent jurisdiction.

22. Contact

This Website is operated by PreTSD LLC at 7 Mine Hill Rd. Redding, CT 06896.

All feedback, comments, technical support requests, and other communications should be directed to: lance@lancependleton.com.

This contact information applies to all brands under Pre-TSD, LLC. — PreTSD Consulting, Consumed (Homes.com Podcast), ReFrame Realty, and Reframe Lab. For SMS opt-out requests, reply STOP to any text message or email lance@lancependleton.com.